Return & Refund Policy

Return & Refund Policy

Non-Returnable Products

Due to hygiene and safety reasons, all beauty, skincare, wellness, and personal care products sold by Aralekha Beauty & Wellness are non-returnable and non-exchangeable once delivered.

We Do Not Accept Returns For:

  • Opened products
  • Used products
  • Personal care products
  • Skincare products
  • Beauty products
  • Products purchased during sale or promotional campaigns

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery.

You may be required to provide:

  • Order Number
  • Product Images
  • Packaging Images
  • Unboxing Video (if applicable)

Refund Eligibility

Refunds may only be approved in cases where:

  • Incorrect item was delivered
  • Product was damaged during transit
  • Product was defective upon arrival

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days.

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind
  • Personal preferences
  • Allergic reactions
  • Improper use of products
  • Delayed deliveries caused by courier partners